SEE THRU SHINE Privacy Policy

This Privacy Policy sets out the privacy policy of SEE THRU SHINE ABN 97 202 950 453 (we, us, SEE THRU SHINE) which is in the cleaning services business and may refer independent contractors to customers, through our employees and working with service providers, contractors, and related entities. This privacy policy details the way we collect, store, use, disclose and protect information about you.

We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs) contained in the Act. We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information and we are committed to respecting the privacy of your Personal Information.

For clarity, this Privacy Policy covers Personal Information collected by SEE THRU SHINE including through our website and its subdomains, applications, when you sign up to request marketing communications, when you attend our events, and when you contact us to request a quote or service. It covers Personal Information used by SEE THRU SHINE in relation to:

• customers;
• suppliers or prospective suppliers;
• independent contractors or applicants;
• employees (except where the use or disclosure is directly related to the relationship between us as an employer and you as the past or present employee or an employee record about you).

Generally, SEE THRU SHINE will collect personal information directly from you through the normal course of business, only to the extent necessary and with your consent.

It is important that you read and understand this Privacy Policy.

Your Consent

You consent to your Personal Information being used in accordance with this Privacy Policy by any one or more of the following:

• providing us with your Personal Information when requesting a quote, booking a service, attending an event, entering a competition, participating in a promotional campaign, making a complaint, or for any other reason;
• visiting our website or subscribing to our mailing list;
• participating in our social media activities;
• downloading or using any online or mobile application owned or operated by SEE THRU SHINE.

What is Personal Information?

Personal Information is any information that can be used to personally identify you. If the information we collect personally identifies you, or you are reasonably identifiable from it, it will be considered Personal Information.

What Personal Information Do We Collect?

The type of Personal Information we collect includes your name, address, telephone number, and email address. Depending on the nature of our interaction, we may also collect:

• payment details;
• feedback or complaint information;
• employment-related information if you apply for a job with us.

From time to time, photos may be taken for marketing purposes which may include images of customers, contractors, and employees.

How Do We Collect Your Personal Information?

We collect Personal Information directly from you when:

• you make an enquiry or request a service;
• you engage us or our contractors for cleaning services;
• you subscribe to our marketing list;
• you participate in surveys, promotions, or competitions;
• you apply for a position or contractor role.

We may also collect information from publicly available sources or third-party providers with your consent.

How Do We Store Your Personal Information?

We store your Personal Information securely in:

• electronic systems and devices;
• paper files;
• third-party secure storage services.

How Do We Use Your Personal Information?

We will use your Personal Information for purposes related to our business, including:

• supplying our services;
• responding to enquiries and feedback;
• marketing services we believe may be of interest to you;
• internal administration;
• complying with legal obligations.

How Is Your Personal Information Disclosed?

Your Personal Information may be disclosed to:

• our contractors or suppliers;
• our marketing and IT service providers;
• regulatory authorities if required by law.

We do not sell your Personal Information.

Social Media

Any information you share via social media platforms is subject to the terms and conditions of those platforms.

Cross-Border Disclosure

Some third-party providers we use may be located overseas. We take reasonable steps to ensure your information is handled securely.

Security

We take reasonable steps to protect your Personal Information, including physical security, restricted access, and secure electronic storage.

Access and Correction

You may request access to, or correction of, your Personal Information by contacting us using the details below.

Direct Marketing

You may opt out of receiving marketing materials from us at any time by following the unsubscribe instructions in our communications or by contacting us.

Anonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website at www.stscleaning.com.

Complaints

If you have a complaint about our handling of your Personal Information, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

Last updated: 11 August 2025